We urge you to read our policies prior to booking classes. This will ensure that both you and other participants have the best Active Spirit experience possible.
STUDIO POLICIES
How to book
All class bookings need to be made online, either from the website or from the Active Spirit app. See how to use the app below.
BOOKING POLICY
The booking window for each class closes 1hr before the class starts in order to allow us time to plan.
When using a class pack, classes can be booked up to 7 days in advance.
When using our Unlimited Membership (3-month plan), classes can be booked up to 30 days in advance.
When using our Unlimited One Month Membership, classes can be booked up to 14 days in advance.
CANCELLATION POLICY
Morning classes: cancellations must be made AT LEAST 12 hours before the class starts.
Evening classes: cancellations must be made AT LEAST 6 hours before the class starts.
CLASS PACKS
Late cancellation – class credit will be forfeited.
No show – class credit will be forfeited and a no show fee of €5 will be automatically charged to your payment method.
MEMBERSHIPS
Late cancellation – €5 will be automatically charged to your payment method. This charge will be incurred starting from the second late cancellation within each one month period.
No show – €10 will be automatically charged to your payment method.
FOR PERSONAL TRAINING AND PRIVATE GROUP TRAINING
Cancellations are to be made not less than 24hrs before the scheduled session. Full payment is due for late cancellations and no shows.
VALIDITY AND TIME FRAME
Class Packs activate on date of purchase and are to be used within the stipulated time frame.
Single class – 1 month
5 class pack – 2 months
10 class pack – 3 months
20 class pack – 5 months
Memberships activate on the Activation Date – date the Member attends their first class after purchase OR one month after purchase, whichever is the earliest.
The Unlimited Membership (3-month plan) is valid for three calendar month beginning on the activation date. The membership can be frozen once in the 3-month commitment period for a maximum of 14 days as per the contract.
The Unlimited One Month Membership is valid for one calendar month starting on the activation date.
Memberships and class packs cannot be transferred to other members.
CLASS SCHEDULE
The class timetable will be updated from time to time. Classes may be removed and added and class times may change at our discretion.
WAITLIST
We always do our utmost to include everyone who wishes to join our sessions. If the session is full, we suggest that you join the waitlist. That way we will know that you wish to attend and do our very best to accommodate you.
We kindly ask you to remove yourself from the waitlist if you decide you would no longer like to join due to it being too short notice or any other reasons.
See waitlist instructions below.
How to book from Active Spirit app
Download the app on Google Play Store or App Store.
Create your account or log in.
Click on Active Spirit logo and then on ‘Schedule’ tab
Scroll to the class you wish to attend and click ‘Book’.
You will be shown the various pricing options available for that type of class. Choose the one you would like, read the details and scroll down to the card payment section.
Canceling a class
On the homepage, you’ll see your upcoming classes.
Click the class you want to cancel, then click ‘Cancel this booking’.
Waiting list
If the class is full you’ll be given the option to join the waitlist.
Choose the pricing option you wish to use or go straight to ‘Join waitlist’ to book with a single class pass option.
You will not be charged until you are added in from the waitlist. You’ll receive an email notifying that you are on the waitlist.
While on the waitlist you’ll see the a notice on your booked class.
If you want to leave the waitlist, simply click the class, and choose ‘Leave waitlist’.
If you are added into the class from the waitlist you will receive an email notification, and also an SMS notification. If you happen to not receive either of these, you will notice that the above wording indicating that you were on the waitlist, has now been removed.
